Corporate Website
for Seqwater
A turnkey solution which improves internal efficiencies and enables Seqwater to effectively respond to stakeholders, customers and communities.
Seqwater delivers a new user-focused corporate website with ATech
To achieve greater internal efficiencies and effectively respond to the needs of stakeholders, customers and communities, a customer-focused redevelopment of seqwater.com.au was required to eliminate the following operational issues:
- Multiple, inconsistently-branded, websites;
- Inconsistent site information;
- Poor response times for website support;
- Lacking real-time data alignment and publication;
- Site reliability issues;
- Increasing website maintenance costs.
The website was experiencing availability issues and going offline during peak traffic periods such as flooding events. As an essential service provider to the community, rectification of this issue was of key importance to ensure stakeholders could access critical information during disaster events.
I’ve been receiving a lot of communication from the executives who have been checking out the site, congratulating the team on a job well done.
Susan Siaosi
Solution
Seqwater engaged ATech for Agile website development discovery, design, build, host and support.
ATech conducted discovery workshops with each stakeholder group to uncover business, customer, and community requirements and identify the issues with the current website.
ATech designed and built a new Drupal website to empower Seqwater to provide quality and timely information to the public by presenting reliable real-time information to users in a seamless, attractive, intuitive and consistent manner.
ATech architected a Drupal as a Service solution to host the website and performed migration services to transition in the new website.
I want to highlight the handover of the corporate website. It was the smoothest I have ever been involved with.
Gayle Meredith
Benefits
The new website provides up to date, accurate, consistent data. As a result of the redevelopment, hosting costs were significantly reduced due to the site being more cacheable, and the more resilient solution can now scale to withstand disaster events.
The new robust, reliable and secure external facing corporate website solution strengthens user experience and improves employee productivity for content managers and technical support, as well as promoting public self-service, reducing enquiries.
The new platform is a low maintenance value-for-money responsive solution that effectively and efficiently integrates with social media, internal business systems and other Seqwater technologies. It delivers improved quality assurance processes including automated testing scripts for all site functionality, and efficient integration with Seqwater’s Change Advisory Board as well as project documentation that supports traceability of business requirements, project activity, decisions and outcomes.
